At Dear Doggo, we want your shopping experience to be simple and convenient. We offer free standard shipping to eligible destinations worldwide and work hard to get your orders delivered as quickly as possible.

This Shipping Policy explains our shipping costs, order processing times, estimated delivery periods, and other important delivery information.

Shipping Locations

Dear Doggo ships orders from the United States to customers in various international destinations, including:

• United States

• Canada

• United Kingdom

• European countries

• Australia and New Zealand

• South America

• Asia and Africa

Shipping availability may vary depending on destination-specific customs requirements and delivery restrictions.

Shipping Costs

Free Standard Shipping on Eligible Orders

We offer free standard shipping to eligible destinations worldwide.

There are no standard shipping charges for eligible destinations. Any available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Order Processing Time & Cut-Off

We typically process orders within 1–2 business days after successful order placement.

Processing includes reviewing order details, preparing products, packaging, and arranging shipment.

Please note that processing time is separate from shipping transit time and should be added to the estimated delivery period.

Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time, Monday through Friday.

Estimated Shipping & Delivery Times

All orders are shipped from the USA. Delivery estimates include order processing and shipping transit time.

These are estimated transit times and do not include order processing time. Actual delivery may vary due to customs clearance, carrier operations, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, shipping updates may be made available to help you follow its delivery progress.

If you have questions about your shipment or experience an unexpected delay, please contact our customer support team with your order number.

Separate Shipments

We make every effort to ship complete orders together whenever possible.

However, in certain circumstances, an order may be divided into multiple packages and delivered separately.

If your order arrives in separate shipments, the remaining items may arrive at different times. This does not necessarily mean that any product is missing from your order.

Shipping Delays

Although we work to meet the estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections and clearance procedures.

• Weather conditions and natural events.

• International transportation disruptions.

• Shipping carrier delays.

• High order volumes during holidays or promotional periods.

We appreciate your patience and understanding if your shipment experiences an unexpected delay.

Shipping Restrictions

Due to specific customs procedures and delivery limitations, we are currently unable to ship to the following destinations:

• Algeria

• Tunisia

• Albania

• Kosovo

• Kuwait

• Latvia

• Puerto Rico

• Belarus

We apologize for any inconvenience and appreciate your understanding. Shipping availability may change depending on international delivery conditions and applicable customs requirements.

Contact Us

If you have questions about shipping, delivery estimates, or an existing order, our customer support team is happy to assist you.

Phone: +1 (323) 207-8306

Email: doggo@deardoggo.shop

Address: 600 Broadway, Unit 1409, Nashville, TN 37203, USA

Business Hours: Monday–Friday, 9:00 AM–5:30 PM Eastern Time

Response Time: Within 1 business day