Returns & Exchanges
45-Day Money-Back Guarantee. If you or your pup aren't happy with your order for any reason, you have 45 days from delivery to request a full refund. No awkward questions.
Your first exchange is free. Wrong size? It happens — dogs wiggle. We'll exchange your first item free of charge.
How it works
- Email doggo@deardoggo.shop with your order number.
- Tell us whether you'd like a refund or a different size/style.
- We reply within 24 hours with simple instructions.
The small print (kept small on purpose)
- Items should be unworn and unwashed, with any tags attached.
- Refunds are issued to your original payment method within 3–5 business days of approval.
- Free promotional gifts don't hold cash value and can't be refunded on their own.
- Need sizing help before ordering? Every product page has a size chart — or email us and we'll size your pup fast.
Questions any time: doggo@deardoggo.shop — we've got you. 🐾