45-Day Exchanges

For eligible purchases, request an exchange within 45 days of delivery. Your first eligible exchange is free. We do not offer refunds for fit, style preference, or other change-of-mind requests except where required by applicable law.

Items must be unused, unworn, and unwashed, in their original condition and packaging with tags attached. A valid order number or proof of purchase is required. Exchanges depend on availability. Free promotional gifts have no cash value and cannot be exchanged separately.

Request an exchange

Email doggo@deardoggo.shop with your order number and the size or style you need. Wait for our instructions before mailing anything. We do not charge a restocking fee for eligible exchanges.

Damaged, defective, or incorrect orders

Contact us with your order number, a description of the issue, and photos if available. We will review the issue and provide the applicable remedy. Dear Doggo covers applicable return shipping when we require a return because an item arrived damaged, defective, or incorrect.

Consumer rights and earlier orders

This policy does not limit any statutory cancellation, return, refund, warranty, or other consumer rights. The terms in effect when an earlier order was placed continue to apply to that order.

Questions about an order? Email doggo@deardoggo.shop or call +1 (323) 207-8306.