At Dear Doggo, we want your shopping experience to be simple, convenient, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment issue when placing an order through our website.
Accepted Payment Methods
Dear Doggo accepts several secure payment options to make checkout convenient for our customers.
Credit and Debit Cards:
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Visa
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Mastercard
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American Express (AMEX)
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Discover
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JCB
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UnionPay
Digital and Alternative Payment Methods:
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PayPal
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Cash App Pay
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Afterpay
Available payment options may vary depending on your location, device, and payment provider. The payment methods available for your specific order will be displayed during checkout.
Secure Payment Processing
We take payment security seriously. All transactions are processed through secure payment systems designed to protect your personal and financial information.
Our checkout uses encrypted connections to help safeguard sensitive payment details during the transaction.
Dear Doggo does not receive or store your complete credit or debit card number. Payment information is handled by the relevant payment processors according to their security and privacy practices.
When Will You Be Charged?
Payment is collected when you complete your order at checkout using your selected payment method.
Once your payment is successfully authorized, you will receive an order confirmation email containing your purchase details.
If your payment cannot be authorized or completed, your order may not be successfully placed. Please check your payment details or try another available payment method.
Currency, Taxes & Additional Charges
All product prices on Dear Doggo are displayed in US Dollars (USD), unless otherwise indicated.
Any applicable taxes and additional charges will be displayed during checkout before you complete your purchase.
The final amount payable will be shown in your order summary before payment confirmation.
Payment Verification
For security purposes, some transactions may require additional verification by the payment provider.
If a payment requires further review, your order may be temporarily held until the necessary verification is completed.
Please ensure that your billing information and payment details are accurate when placing an order. Orders that cannot be successfully verified may be canceled.
Declined Payments & Payment Issues
If your payment is declined or you experience difficulties during checkout, we recommend the following:
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Double-check your card number, expiration date, and security code.
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Ensure your billing information is correct.
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Confirm that your payment method is active and has sufficient available funds.
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Contact your bank or payment provider if the transaction continues to fail.
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Try another payment option available at checkout.
If you still need assistance, contact our customer support team.
Order Cancellations & Refunds
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order's fulfillment and shipping status.
Approved refunds are generally issued to the original payment method used for the purchase.
For complete information about return eligibility, refunds, and processing times, please review our Return & Refund Policy on the website.
Contact Us
If you have any questions regarding payments, transactions, or checkout difficulties, please contact our support team.
Phone: +1 (323) 207-8306
Email: doggo@deardoggo.shop
Address: 600 Broadway, Unit 1409, Nashville, TN 37203, USA
Business Hours: Monday–Friday, 9:00 AM–5:30 PM Eastern Time
Response Time: Within 1 business day