RETURNS
What do I do if I need to return something?
If for some reason we sent you the wrong item from what you ordered, the wrong size, the item arrives damaged, or it has some kind of defect we will replace it for you free of charge with the exact same size and item only. We inspect all orders beforehand and have quality control in place. We do not typically offer returns due to sizing due to U.S health sanitary codes, fleas, ticks and other Pet bacteria known to man.
Please measure your pet and pay attention to our size guides or email us before your orders ships. (24 hour window) Our team will make sure we try to change the size for you before shipping. We do not offer returns because you changed your mind or decide you don’t want the items anymore or you found them somewhere else, it took too long, your dogs size changed, your dog died, or any other reasons. We do not offer refunds on promotions used as well, example free items. Please measure your dog and make sure you are ordering the right size FOR OUR items. If your dog is a Puppy then make sure to go up 2-3 sizes as dogs grow constantly when young. THEY ARE CUSTOM items and each item and brand has a size guide for you to check, and also emails informing you that they run small. Every brand has different sizing, Example: GG items run a little bigger than LV items. They are not the typical size and run smaller than other items you probably purchased. We understand that sometimes things happen and we are here to help. Just send us a friendly email and we can try our best to help you. We can arrange a return shipping label for you in the case of defective items or wrong items were shipped. Once we receive the item, we will inspect it and send you a new one. Please measure your pets and pick the right sizes from our size guides. They do run smaller than most typical Dog clothes. These items are intended for small-medium sized dogs, not massively huge dogs.
WHAT HAPPENS IF YOUR PACKAGE IS MARKED AS RETURNED TO SENDER, UNCLAIMED, OR REFUSED?
In the event that your order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” you will be contacted immediately and a reshipping fee must be paid. Please note that the reshipping fee and the initial shipping fee may vary depending on the delivery address and method.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information including phone number. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Dear Doggo does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Shipping is non-refundable, unless there was a mistake on our end.
Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Dear Doggo will not provide any form of refund nor reship the order.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been shipped out.
INVALID REASONS:
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Buyer no longer wants the items. This is the most common example which we cannot honor if we want to continue offering great value at Dear Doggo. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
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Buyer found items cheaper somewhere else. Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
YOU SHIPPED A WRONG OR DEFECTIVE ITEM TO ME
This rarely happens, however in the event that we ship the wrong style or size from what was ordered or a defective item, we will provide you with a complimentary return shipping label and re-ship a new one to you.