Faq
SHIPPING & ORDEDRS
Do you ship worldwide?
Yes we do ship worldwide, FREE Shipping on all orders!
How long does it take to deliver my order?
Shipping (depending on your location) usually takes from 3-15 days after we ship out your order. Please if you have an issues please contact us and our friendly staff will be here to help.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
I need help with my order. Who should I contact?
Please reach out to us on our customer support email: deardoggoshop@gmail.com
GENERAL
How do I get featured on the Dear Doggo Instagram?
DM us on Instagram or email us at deardoggoshop@gmail.com with your photos and Instagram username for us to tag you.
PAYMENT
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express. We also accept Apple Pay.
Is it safe to purchase online with Dear Doggo?
Absolutely! We respect your privacy. Therefore we never share or sell your personal information to any third parties. Any information collected though the site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.
Dear Doggo processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out as soon as we can, so cannot guarantee any changes will be made.
REFUNDS AND RETURNS
Refunds/Returns
Please check our return & refund page Click here!